Terms of Service

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Effective Date: June 25, 2025

Welcome to https://fernbrook.org/, operated by Fernbrook Family Center. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website.

 “Website” refers to https://fernbrook.org/ and all associated pages.

“Services” encompass the information and resources provided on our Website, including form submissions for service inquiries.

“User” refers to any individual who accesses or uses our Website.

You may use our Website solely for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable federal, state, local, or international law or regulation.
• Impersonate or attempt to impersonate Fernbrook, a Fernbrook staff member, or any other person or entity.
• Introduce malicious code or interfere with the proper functioning of the Website.

 Our website allows users to submit forms related to service inquiries, intake, referrals, and billing. Submission of a form does not establish a provider-client relationship and does not guarantee service availability.

SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from [Fernbrook Family Center], you may receive messages related to [Schedule changes or confirmations, Appointment reminders, Intake instructions or service-related messages, Occasional check-ins].

Example: "Hello, this is a reminder of your upcoming appointment with us tomorrow at 3 p.m. Reply STOP to opt out of SMS messaging at any time." 

Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to Appointment reminders, Schedule changes or confirmations, Intake instructions, service-related messages, and occasional check-ins

Example: "Message frequency may vary. You may receive up to 10 SMS messages per week: Appointment reminders, Schedule changes or confirmations, Intake instructions, service-related messages, and occasional check-ins

Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method: Opt-in to receive SMS messages from Fernbrook Family Center can be done in the following ways:  

By submitting an online form: https://fernbrook.org/contact-us  

Opt-Out Method: Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

Help: For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://fernbrook.org/  

Additional Options: If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

Standard Messaging Disclosures: Message and data rates may apply. Opt out at any time by texting "STOP." 

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages. Message frequency may vary

We do not share your phone number or SMS consent with any third parties or affiliates. See our full https://fernbrook.org/privacy-policy for more details.

Please review our Privacy Policy (https://fernbrook.org/privacy-policy) to learn how we collect, use, and protect your personal information. We adhere to applicable privacy laws, including HIPAA, when handling sensitive health-related data.

We use secure third-party platforms, including FormDr and Microsoft Forms, to manage form submissions. These services maintain their own privacy and security practices, which users should review separately.

 All Website content—including text, graphics, logos, and design—is the property of Fernbrook or its licensors. You may not reproduce, modify, or distribute any content without express written permission.

Content on our Website is for informational purposes only and is not a substitute for professional health advice, diagnosis, or treatment. We make no guarantees regarding service availability or the accuracy of website content.

Fernbrook shall not be liable for any direct or indirect damages arising from your use or inability to use the Website, including from errors or interruptions in service.

You agree to indemnify Fernbrook Family Center, including its employees, agents, and partners, for any claims, liabilities, damages, or expenses arising out of your violation of these Terms or misuse of the Website.